We want to be sure you know what you’re signing up for, and this is our agreement with you to be sure you get what you paid for.
- You are responsible for ensuring the integrity of your files, there is no warranty included with this service. You should ensure you have proper backups before using the service.
- Under NO circumstances will Exactly WWW LLC be liable to you for any cost arising from your use of the service.
- All users of the EWWW Image Optimizer are provided free support. Priority support is given to all paying customers and we do not work on weekends unless all hell breaks loose.
- Refunds: Compression API accounts receive 500 credits upon signup. Use those to be sure the service will do what you need. Only unused API purchases may be refunded. ExactDN subscriptions may be refunded within 30 days if your site has not consumed in excess of 1TB (terabyte) of bandwidth. No refunds are available for products/services that have a free trial period.
- Subscriptions: If you setup a recurring PayPal subscription, you acknowledge that this is an action that is solely your responsibility and that you are asking PayPal to automatically send us money on a regular basis. We are unable to charge customer PayPal accounts. We are only able to receive money from customers. Further, you agree that it is your responsibility to cancel any PayPal subscriptions you have set up if you no longer wish to send us money automatically.
- Prohibited uses: you may not use our services for any activity that is unlawful in the United States including illegal gambling operations or sale of illegal items. Additionally, we do not offer services to any adult content sites. Sites displaying pornography and other obscene materials, or offering sexually-related services such as prostitution, escorts, pay-per view, adult live chat features are not permitted to use our platform. Any such sites forfeit the right to receive support and may request a refund of any unused services in accordance with above refund policy.
- Any abusive behavior will result in immediate account termination. This includes, but is not limited to: insulting remarks, profanity, threats, and harassment. If you cannot restrain yourself and at least pretend to be a decent human being, we don’t want your business.
- Every image processed counts, regardless of results of the optimization. The servers do not store images, so they have no way of knowing if an image was already processed. We’ve gone to great lengths to ensure the EWWW Image Optimizer does not double-optimize images unless you (or a plugin you installed) force it to.
- A single image on your website may have one or more resizes (or twenty). Each of these will count against your quota. If this confuses you, contact us for clarification BEFORE you start optimizing.
- Your files will not be stored on the API server after optimization without your permission. Your images belong to you, and we respect that.
- You may use your API key on multiple websites.
- You are responsible for the protection of your API key. If you suspect unauthorized use of your API key, please contact us immediately.
- Your API key will continue to be valid for as long as you maintain your subscription or have image credits available. You may cancel your subscription at any time, and continue to use pre-pay options only if you choose. If you cancel your subscription, you will be billed for any balance due upon termination of the subscription.